Yes. You can exchange anything, unless explicitly stated otherwise. The value of the product to be exchanged will be the one originaly paid for the product, independent of it's value at the moment of the exchange. In case of wanting to exchange for the same product with a different size, if it has a different cost you will not be charged any difference, regardless of who it favors. You can consult this by contacting us by email and we will answer shortly.
If you want to exchange your order you have to pay both shipping costs, the cost from the return of the product and the shipping of the new one. The shipping cost will depend on the shipping tariffs of each country.
As many times as you like.
If the product for which you want to make the exchange is not available at the time, you have two alternatives:
The value of the product to be exchanged will be the one originaly paid for the product, independent of it's value at the moment of the exchange. If the new pair is valued lower than the original purchase, we will emit a COUPON so that you can use it whenever you want or gift it to someone. If you prefer your money back we will adjust accordingly through the payment method used. If the new pair is valued higher than the original purchase, we offer two options: you can pay us the difference through a deposit or bank transfer, or you can make the purchase of the new product applying the COUPON for the previous amount so that you only have to pay the difference and you can choose any payment method.
You can read the exchange procedure lower in the page.
You have 30 consecutive days from the moment you receive the order. After that, we are not able to make any exchanges.
The conditions in which you have to send us the product/s are:
Yes. You can return anything, unless explicitly stated otherwise.
If you want to exchange your order you have to pay the shipping. If you want your money returned, you will receive it once we receive the product. The shipping cost will depend on the shipping tariffs of each country. You can also make the shipment on your own.
The time it takes to get accredited depends on the payment method used for the purchased.
You can read the return procedure lower in the page.
You have 30 consecutive days from the moment you receive the order. After that, we are not able to make any returns.
The conditions in which you have to send us the product/s are:
If you have any query, please contact the Costumer Support department via mail to ventaonline@clarabarcelo.com.
PROCESS
What are the steps to follow to make an exchange or a return?
The process is very simple and it will only take you a few minutes to request the exchange/ return. You have to complete this form CLARA BARCELO
Once you completed the form CLARA BARCELO we will contact you to make the exchange or return.