Help

How to buy

1. To begin with, we recommend you register through My Account on the top right of the page.
2. To search by category you can use the category bar on the top of the page.
3. If you have a color or model in mind you can use the search bar on the top of the page.
4. Once in the product grid, you can find the filter menu to shorten your search by: size, color, material, etc.
5. Click on the photo of the model you like.
6. You can add more products or go to the shopping cart (which is located on the top right of the page) to enter into PURCHASE.
7. Once in the shopping cart you can enter a discount coupon if you have one.
8. To checkout press START PURCHASE.
9. And done! Wait for your order from the comfort of your home!

Payment Information

1. Which payment options are available?

   You can safely make your payment through PayPal.

2. Is it safe to use my credit card in your site?

   Yes! We understand that the safety of your personal information is very important to you. We fulfill the international data protection standard so that your personal and credit card information is protected from unauthorized access.

3. Will the credit card charges show the Store name?

   The charges may appear with the name CLARABARCELO or on behalf of PayPal.

4. What is PayPal?

   It is the main provider of charging solutions for web sites. It allows individual and companies to pay and charge safely and reliably.

5. What is a discount coupon?

   A discount coupon is an alphanumeric code through which you can access a special discount. The coupons are submitted in the shopping cart, before starting the payment process.

Credit Notes

1. Do you emit credit notes?

   Yes, we call them Credit Notes, Gift Cards or Coupons. We emit them in certain cases of exchanges and/or returns. They are valid for 12 months.

2. How can I use my Credit Note or Gift Card or Coupon?

   You can apply them while on the shopping cart where it says Have a coupon? (write it as it is given to you) and press apply coupon.

Shoes

1. How can I know my shoe size?

   In the product's description page there's a detail of the size and length of the insole, which can give you an idea if the last is standard or wide and/or long. Take into account that not all manufacturers use the same exact lasts, so it is possible that there are small differences with other brands. If in doubt, contact costumer support to receive help on the subject.

2. I want to know if a certain color/size/model is available?

   On the left of the page there are filters to shorten your search by size, color, price, etc. You can also do this from the search bar at the top of the page by entering key words.

General Questions

1. Will my order be delayed if there is no stock?

   No. Published products are in stock, unless specified otherwise. If an article is missing due to extraordinary circumstances, we will get in touch with you as soon as possible and we will let you know the available solutions. You can always choose to cancel your order.

2. Is there a printed catalogue?

   The web site is our catalogue. All existing products are published here.

3. Do you make shipments outside Argentina?

   Yes, we do international shipments. To place your order from overseas, you can select your country/language on the top right if you are in a web browser; or on the three horizontal lines if you are on a mobile device. Nonetheless, you can always contact us and leave us your query and contact information.

Technology

1. What are cookies? Do I need to enable them to shop?

   Yes, you need to enable them to be able to purchase.

2. When I place an order I get an error saying there was an authorization failure. What went wrong?

   Authorization failures, although unfrequent, are due to various reasons. Amongst the most common ones, it can be due to a transient loss of your internet connection during data transmission, insufficient funds or exceding the card limit. In case of doubt as to wether the transaction was charged to your card or not, we suggest you contact the entity who issued the card or our costumer support. If you contact us, take into account that we will never ask for your card's security code. Whatever the case, you will receive an email in approximately 30' where you will be able to recover or cancel your order, depending on what you want

3. Is your site connection secure?

   Yes. Our site has secure connection during all critical steps of the purchase process:

   • When creating a new account.
   • When signing in to your account.
   • During the payment process.

About us

1. Where are you located?

   Our offices are located in Buenos Aires, Argentina.

2. How do I know it is safe to purchase from you?

   We care a lot about safekeeping our clients information. This is why we use encryption technology for the information you enter into the site, so that noone can steal your data.
   We do not store credit card information nor do we send emails requesting the validity of your personal information. Thus, there's no data to be stolen, that is the best way to safekeep your privacy!

3. What are the benefits of making an account?

   By making an account at our store, you will have acces to this benefits: - Purchasing is faster and easier - Storing multiple payment and shipment addresses - Access to exclusive offers - Tracking on the process of your orders - Consulting your order history - Personalized costumer support - Storing and sharing products in your Favourites list.

4. What are you shipment and return policies?

   We believe buying online should be easy and simple. If the product does not match your expectations you can exchange it or, if you prefer, return it. To read more about exchanges and returns, click here.

5. In case of need, how can I get help?

   To provide you with good costumer support we offer various options through which you can contact us:

   • Contact costumer support through online chat (Whatsapp)
   • Through the contact form here
   • Via email to [email protected] and we will answer shortly.
   • By phone to our stores during regular operation hours. See our stores here.